Need help with your downloads? Here's some helpful tips.
Most mobile devices such as phones and iPads do not allow for downloading through a link.
If your product contains multiple files, you will receive the files in a Zip file.
Here's how to unzip a ZIP file:
- Laptop or PC: save the ZIP file to your computer, right-click and select, "Extract All." This will create a new file on your computer in which you can open. Then, add the file to iCloud or Dropbox to get the files on your mobile device. On rare occasions, apps on your browser may make things a little wonky during downloading. If this occurs, please try using a different browser. We recommend using Chrome.
- Mobile devices- before you download the ZIP file directly to your mobile device, you may need a free app to unzip the product (a good, free one is FileExplorer Free). This will allow you to unzip the folder to access it. You could also try is to long hold the zipped file and then click "Extract".
All files are sent using PDF format. Most computers have pre-installed Adobe Reader on them, but if your device does not have a PDF reader, you will need to download a reader. Adobe Reader is the most common one and it's free. You can download it here.
If you can't find the file once it's downloaded, try looking in Downloads under My Computer or search the title of the file on your computer for where it could be hiding.